TravoAIPrivacy Policy
Last updated: December 15, 2025
TravoAI ("TravoAI," "we," "us," or "our") means TravoAI, Inc., a Delaware corporation. We provide AI-powered real estate data and intelligence services. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.
This Privacy Policy should be read together with our Terms of Service.
When we say "personal information," we mean any information that identifies or relates to an identified or identifiable individual.
1. Information We Collect
Information You Provide
- Account Information: Name, email, phone number, company name, and password.
- User Content: Data you enter into the platform, including search queries and text prompts sent to our AI assistant.
- Payment Information: Billing details processed securely through our payment processor (we do not store credit card numbers).
- Support Communications: Feedback or inquiries sent to our support team.
Information We Collect Automatically
- Usage Data: Information about how you interact with our services, such as pages visited, time spent, and features accessed.
- Device and Log Data: IP address, browser type, operating system, and general location data.
- AI Interaction Logs: History of prompts and interactions with our AI models.
- Cookies: Data collected via cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to:
- Provide our services and manage your account
- Process payments and prevent fraud
- Communicate with you: respond to inquiries, provide support, and send service updates
- Improve our platform: analyze usage patterns and monitor performance
- Send marketing communications (with your consent - you can opt out anytime)
- Comply with legal obligations and enforce our terms
Legal Bases (EU/EEA Users)
Where GDPR applies, we process your personal data based on one or more of the following legal bases:
- To perform our contract with you
- Our legitimate interests in operating and improving the Services
- Your consent, where required
- Compliance with legal obligations
3. How We Share Your Information
We do not "sell" or "share" personal information as those terms are defined under the California Consumer Privacy Act (CCPA).
We may share your information with:
- Service providers: Hosting, payment processing, analytics, and customer support tools
- Legal requirements: When required by law, court order, or to protect rights and safety
- With your consent: When you explicitly authorize us to share information
We may share aggregated or de-identified data that cannot identify you.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest.
Internal access to AI interaction logs is restricted to technical support and security auditing purposes.
However, no system is 100% secure. You're responsible for keeping your account credentials confidential.
5. Data Retention
We retain your information as long as your account is active or as needed to provide services. After account closure, we may retain certain information for as long as necessary for legitimate business purposes, such as complying with legal obligations.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your data
- Opt-out: Unsubscribe from marketing emails anytime
To exercise these rights, contact us at team@travoai.com. We'll respond within 30 days.
7. Cookies
We use cookies for site functionality, security, and analytics. You can control cookies through your browser settings, though disabling certain cookies may affect functionality.
8. Children's Privacy
TravoAI is a B2B service not intended for children under 13. We do not knowingly collect information from children.
9. International Data Transfers
Your information may be transferred to and processed in the United States and other countries where we operate. We use appropriate safeguards to protect your information during these transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We'll post changes on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance.
11. State-Specific Privacy Rights
California Residents (CCPA)
You have the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.
You can exercise your CCPA rights by contacting us at team@travoai.com.
12. Contact Us
Questions about this Privacy Policy? Contact us at team@travoai.com